Head of Quality Assurance

Are you passionate about driving high quality, person-centred care and using insight, assurance and improvement to make a meaningful difference to people's lives?

At Mencap, our ambition is for every person we support to receive the highest quality support. We are seeking an experienced and strategic leader to join our Governance and Quality Directorate as our Head of Quality Assurance. Reporting to the Director of Quality, you will lead Mencap's quality assurance and improvement approach across a complex national organisation.

In this role, you will be responsible for leading our Quality Assurance Framework, including our audit programme, quality intelligence and organisational learning. You will ensure that insights from audits, incidents and reviews are translated into meaningful improvements in practice, helping to drive safer, more consistent and person-centred support across Mencap.

You will provide clear and insightful assurance reporting to senior leaders, executives, committees and trustees and will lead a talented quality assurance team, building capability, specialist expertise and a culture of continuous improvement. You will also support the development and embedding of evidence-based approaches, including Positive Behaviour Support and quality of life measures.

We are looking for someone with significant experience in quality assurance, Practice, audit, inspection or compliance . You will have a strong understanding of social care regulation and quality standards, excellent analytical and leadership skills, and a track record of delivering sustainable improvements that improve outcomes for people.

This is an exciting opportunity to influence quality at a national level, shape organisational learning and help ensure that people supported by Mencap receive the highest possible standards of care and support.

This isn't just a job. It's a chance to help change the lives of people with a learning disability and their families. If you're passionate about making a difference, we'd love to hear from you.

Mencap is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all colleagues to share this commitment. Successful applicants will be subject to appropriate pre-employment checks, including references and, where applicable, an enhanced DBS check.

We are passionate, positive, brave, kind and inclusive

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

· Everyone is expected to treat people well and make Mencap an inclusive organisation.

· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

· Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.